Ticket Management System
A comprehensive tool to support the process of ticket management and help-desk management
Power up your team to offer great customer service by enhancing the team communications and transparency for customer complaints and requests. The system also acts as the performance monitoring platform for the help-desk agents and service engineers.
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Why astCRM Ticket Management System for your business ?Our Ticketing Management System holds the key to open new opportunities for your enterprise for better customer issue resolvency rate which is directly proportional to customer retention rate. An efficient system with the support of technology and data flow brings a balance in achieving better reach and growth. Some of the key benefits are listed below.
Least Implementation Time
astTrac 2.0 – The Help desk system with ticketing and task management is a cloud solution. The integration and implementation time is 3 hours depending on and varies accordingly on customization and testing.
Live Monitoring of the Team
astTrim – an Android app designed for managers to keep informed of the team’s live activities. It captures the latest update of a field executive location and displays it over the map. This also lets the help desk member identify which field executive is in close proximity to the customer’s location. The managers can also get an idea about the number of tickets attended by a field executive since the time they logged in to the system for the day.
Enable Call Popup with IP PBX
If you are using IP PBX or any advanced contact center solution to receive calls from your customer, we will help you to integrate through our Ticketing system to enable a pop-up message about the customer profile for incoming calls. This will let the executive identify the caller with the previous details/history.
Benefits and Features
Real Time Monitoring
Notifications – Email / SMS
Locate your Team
Capture Ticket Location
Get your route
Help Desk Solution with Ticketing and Activity Management
Retaining a customer costs Less Than A New Customer
It has been proven through various surveys and stats, that it costs 5 times more (approx) to gain a new customer into a business than it costs to retain an existing one.
Good customer service can help re-gain it effortlessly
With astTrac 2.0 – A New Age Ticket Management System,
we are trying to create an ecosystem to pass the information between the help desk and the executive responsible to fix the customer issue.
All the required documents from the customer can be scanned over the phone and saved to the cloud server with the customer records.
Keep track of your sales meetings. Assign the new leads & meetings based on the current location of your team.
Travel Expense Management
The android app allows the user the upload the expense receipt. The accounts team now have the access to the expenses made and the distance traveled. Hence the travel allowances can be paid early.
Capture the routes taken by the delivery vehicles. Optimize the travel & take the best route to manage all your customer locations.
If you have a team offering services at the client location, you can collect the service requests in your office and update the executive near this location on their mobile phone.
Fleet Tracking Management
Track and foresee the route by getting the exact location of your fleets and vehicles.
Frequently Asked Question
Where should we register these tickets ?
Tickets are registered by the help desk executives in their web based pannel. They can assign to any field executive as the task. Also, Tickets can be registered directly from the field executive from their app.
How can i request for a demo?
We encourage you to approach our team by clicking the below link, or by writing to us at sales@astCRM.com. We will love to explain you about our product.
What is the cost ?
This is a cloud solution, hence you will only be paying for the number of users accessing our services. Do let us know the number of users.
How do i integrate incoming calls with Ticketing system?
If you are using any IP-based business telephony solution, you can pass us the API as soon as the call lands to your tele caller.
If also provide IP PBX solution
How to do client labelling?
It is easy to change the logo in the web panel. You can provide your organization logo or upload it from the admin login.
Changing the android app requires effort. Hence, it will attract additional charges to design, host, and maintain the android application only for one organization.
Offer best in class Customer Service!