Ticket Management System

A comprehensive tool to support the process of ticket management and help-desk management

Power up your team to offer a great customer service by enhancing the team communications and transparency for customer complaints and requests. The system also acts as the performance monitoring platform for the help-desk agents and service engineers.

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Benefits and Features

Real Time Monitoring

Get Realtime Stats on Agents Performance and customer tickets based metrics. Tickets pending, tickets closed, Schedule tasks, teams availability, and ticket source.

Omnichannel Solution

Collect complaints, requests, tasks and orders directly from your customer using multiple channels. Facebook, Email, Web forms, Webchat, Voice or any 3rd Party API integration.

Notifications – Email / SMS

Send Ticket notifications to customer, to support person in charge or to admin via Email or SMS. Ticket creation/close/cancellation update, Task schedule update, pending ticket reports.

Locate your Team

astTrim – An android application designed for managers displays the latest information available for the field team with their location. Total ticket attended for the day, total distance travelled.

Capture Ticket Location

With each ticket, collect the required information on the location, their date and time. Hence making a log for the ticket along with their geolocation parameters.

Get your route

astTrac – An android app designed for the support staff, connects the user location to the ticket location on the map. Thereby helping him to figure our time and distance entities.

Integrations

Facebook

Email

Webforms

astTECS

Rest api

Enable Call Popup with IP PBX

If you are using IP PBX or any advanced contact center solution to receive calls from your customer, we will help you to integrate through our Ticketing system to enable a pop-up message about the customer profile for incoming calls. This will let the executive identify the caller with the previous details/history.

Ticket Management System

Live Monitoring of the Team

astTrim – an Android app designed for the managers to keep informed of the team’s live activities. It captures the latest update of a field executive location and displays it over the map. This also lets the help desk member identify which field executive is in close proximity to the customer’s location. The managers can also get an idea about the number of tickets attended by a field executive since the time they logged in to the system for the day.

Least Implementation Time

astTrac 2.0 – The Help desk system with ticketing and task management is a cloud solution. The integration and implementation time is 3 hours depending on the client’s confirmation it may vary.

Help Desk Solution with Ticketing and Activity Management

Repeat customer cost Less

It has been proven through various surveys and stats, that it costs 5 times more (approx) to gain a new customer into a business than it costs to retain an existing one. Good customer service can help gain it easily.

With astTrac 2.0 – The new age Ticket Management System,

we are trying to create an ecosystem to pass the information between the help desk and the executive responsible to fix the customer issue.

With Ticketing Management System, you can empower your customers to :

*astTRAC

Use Cases

Ticket Management System

Document Collection

All the required documents from the customer can be scanned over the phone and saved to the cloud server with the customer records.

Sales Management

Keep track of your sales meetings. Assign the new leads & meetings based on the current location of your team.
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Travel Expense Management

The android app allows the user the upload the expense receipt. The accounts team now have the access to the expenses made and the distance traveled. Hence the travel allowances can be paid early.

Delivery Management

Capture the routes taken by the delivery vehicles. Optimize the travel & take the best route to manage all your customer locations.

Services Management

If you have a team offering services at the client location, you can collect the service requests in your office and update the executive near to this location on their mobile phone.

Fleet Tracking Management

Know your fleets and vehicles current locations. With locations of yo

Frequently Asked Question

How can we work for you?

Where there tickets are registered ?

Tickets are registered by the help desk excutives in their web based pannel. They can assign to any field executive as the task. Also, Tickets can be registered directly from the field executive from their app.

How can I take the demo?

We encourage you to approach our team by clicking below link, or by writing to us at sales@astCRM.com. We will love to explain you about our product.

How much will it cost ?

This is a cloud solution, hence you will only be paying for the number of users accessing our services. Do let us konw the number of users.

How to I integrate incoming calls with Ticketing system?

If you are using any IP based busienss telephony solution, you can pass us the API as soon as the call lands to your telecaller.
If also provide IP PBX solution

How to do client labelling?

It is easy to change logo in the web panel. You can provide your oganization logo or upload from the admin login.
Changing the android app requires effort. Hence, it will attract additional charges to design, host and maintain the android application only for one organization.

Offer best in class Customer Service!

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