Ticket Management System
A comprehensive tool to support the process of ticket management and help-desk management
Power up your team to offer great customer service by enhancing the team communications and transparency for customer complaints and requests. The system also acts as the performance monitoring platform for the help-desk agents and service engineers.
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Why astCRM Ticket Management System for your business ?Our Ticketing Management System holds the key to open new opportunities for your enterprise for better customer issue resolvency rate which is directly proportional to customer retention rate. An efficient system with the support of technology and data flow brings a balance in achieving better reach and growth. Some of the key benefits are listed below.
Help Desk Solution with Ticketing and Activity Management
Retaining a customer costs Less Than A New Customer
It has been proven through various surveys and stats, that it costs 5 times more (approx) to gain a new customer into a business than it costs to retain an existing one.
Good customer service can help re-gain it effortlessly
Frequently Asked Question
Where should we register these tickets ?
Tickets are registered by the help desk executives in their web based pannel. They can assign to any field executive as the task. Also, Tickets can be registered directly from the field executive from their app.
How can i request for a demo?
We encourage you to approach our team by clicking the below link, or by writing to us at sales@astCRM.com. We will love to explain you about our product.
What is the cost ?
This is a cloud solution, hence you will only be paying for the number of users accessing our services. Do let us know the number of users.
How do i integrate incoming calls with Ticketing system?
If you are using any IP-based business telephony solution, you can pass us the API as soon as the call lands to your tele caller.
If also provide IP PBX solution
How to do client labelling?
It is easy to change the logo in the web panel. You can provide your organization logo or upload it from the admin login.
Changing the android app requires effort. Hence, it will attract additional charges to design, host, and maintain the android application only for one organization.