Ticket Management System
A comprehensive tool to support the process of ticket management and help-desk management
Power up your team to offer a great customer service by enhancing the team communications and transparency for customer complaints and requests. The system also acts as the performance monitoring platform for the help-desk agents and service engineers.
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Help Desk Solution with Ticketing and Activity Management
Repeat customer cost Less
It has been proven through various surveys and stats, that it costs 5 times more (approx) to gain a new customer into a business than it costs to retain an existing one. Good customer service can help gain it easily.
With Ticketing Management System, you can empower your customers to :
Frequently Asked Question
How can we work for you?
Where there tickets are registered ?
Tickets are registered by the help desk excutives in their web based pannel. They can assign to any field executive as the task. Also, Tickets can be registered directly from the field executive from their app.
How can I take the demo?
We encourage you to approach our team by clicking below link, or by writing to us at sales@astCRM.com. We will love to explain you about our product.
How much will it cost ?
This is a cloud solution, hence you will only be paying for the number of users accessing our services. Do let us konw the number of users.
How to I integrate incoming calls with Ticketing system?
If you are using any IP based busienss telephony solution, you can pass us the API as soon as the call lands to your telecaller.
If also provide IP PBX solution
How to do client labelling?
It is easy to change logo in the web panel. You can provide your oganization logo or upload from the admin login.
Changing the android app requires effort. Hence, it will attract additional charges to design, host and maintain the android application only for one organization.