CRM Support Services

24x7-support

With our promise to deliver continuous quality to our customers, we have established a great team of support engineers, that work 24X7 to ensure the smooth operations of our clients' CRMs. The support team is trained to access and resolve most of the issues within the minimum possible time.

With regular support, we keep on analyzing “server” health & performances to anticipate any upcoming problems.

Support Packages for CRM Software (Also include – ticket system, lead system, & other software)

SLA PACKAGES from *astCRM
Packages BASIC GOLD PLATINUM
Support Availability 8 Hrs - 5 Days 8 Hrs - 7 Days 24 Hrs - 7 Days
Weekend Support NA YES YES
Night Support NA NA YES
Initial Analysis of Issue Within 2 Hrs Within 1 Hr Within 1 Hr
Major Issue Priority 2 Working Days 2 Working Days 1 Working Day
Critical Issue Priority 48 Hrs 24 Hrs 8 Hrs
Remote Health Check Once in 3 Months Once in 2 Months MONTHLY
Escalation Time Every 8 Hrs Every 4 Hrs Every 2 Hrs
No# of Tickets per Month 3 Tickets 2 Tickets Unlimited

*astCRM has been adopted by many business & is consider as the most dynamic & customizable CRM solution with the lowest cost of ownership. It is a web-based open source Customer Relationship Management (CRM) system, which is based on the PHP server language, using preferably MySQL for database. In addition to managing your customer data, *astCRM also offers connectivity to a variety of other software systems in the existing software architecture.

*astCRM Service Bundle


  • CRM customization
  • CRM deployment
  • CRM design & layout
  • CRM developers
  • CRM experts
  • CRM module development
  • CRM integration
  • CRM implementation
  • CRM support
  • CRM consultation

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*astCRM – Our Commitment
We strive to offer affordable customer relationship management solution to power your business. *astCRM aims to be a keystone in the business applications ecosystem. Through co-operation & collective contribution, we aim to develop & popularize various open source business applications to help business becoming efficient in managing their data.