CRM Support Services
With our promise to deliver continuous quality to our customers, we have established a great team of support engineers, that work 24X7 to ensure the smooth operations of our clients' CRMs. The support team is trained to access and resolve most of the issues within the minimum possible time.
With regular support, we keep on analyzing “server” health & performances to anticipate any upcoming problems.
Support Packages for CRM Software (Also include – ticket system, lead system, & other software)
|SLA PACKAGES from *astCRM|
|Support Availability||8 Hrs - 5 Days||8 Hrs - 7 Days||24 Hrs - 7 Days|
|Initial Analysis of Issue||Within 2 Hrs||Within 1 Hr||Within 1 Hr|
|Major Issue Priority||2 Working Days||2 Working Days||1 Working Day|
|Critical Issue Priority||48 Hrs||24 Hrs||8 Hrs|
|Remote Health Check||Once in 3 Months||Once in 2 Months||MONTHLY|
|Escalation Time||Every 8 Hrs||Every 4 Hrs||Every 2 Hrs|
|No# of Tickets per Month||3 Tickets||2 Tickets||Unlimited|
*astCRM has been adopted by many business & is consider as the most dynamic & customizable CRM solution with the lowest cost of ownership. It is a web-based open source Customer Relationship Management (CRM) system, which is based on the PHP server language, using preferably MySQL for database. In addition to managing your customer data, *astCRM also offers connectivity to a variety of other software systems in the existing software architecture.
*astCRM Service Bundle
- CRM customization
- CRM deployment
- CRM design & layout
- CRM developers
- CRM experts
- CRM module development
- CRM integration
- CRM implementation
- CRM support
- CRM consultation