*astDIAL Reception is an IVR solution that captures your business calls (to the reception numbers) & transfer them to mobile numbers. So that you can attend them on the move. These mobile numbers can be altered based on days or hourly employee’s shift.
With *astDIAL reception, eliminate the need of :
- Installation of any PBX / Intercom servers
- PRI line connection
- Hiring 24X7 receptionist
IVR
Play a welcome message
for your customers.
Guide them to reach the right agent.
Guide them to reach the right agent.
Call Recording
Record all the incoming calls
For quality & monitoring.
These call records are also
Used for training new staff.
For quality & monitoring.
These call records are also
Used for training new staff.
Call Reporting
Get complete report on calls
agent’s engagement, and
Their performance
agent’s engagement, and
Their performance
Instant Alert
On demand SMS/eMail
Services to notify on the Missed calls.
An early approach to call
Back your customer can Win many businesses.
Services to notify on the Missed calls.
An early approach to call
Back your customer can Win many businesses.
Sticky Agent
The system connects the
caller to the same agent,
provided agent picks the
calls within a specified
Time duration.
Friendly Portal
A user friendly web portal
To maintain all your customer,
Download reports, and voice files
And access agent’s performances.